Contact and support — Autovig Belgium

Autovig is an editorial comparison site for European motorway vignettes. We do not sell vignettes and do not process payments.

If you have a question about the content published on autovig.be, a suggestion for improvement or want to report outdated information, you can reach us at the address below.

For questions about purchasing, activating or refunding a vignette, please contact the official operator of the relevant country directly. Links to operators are available on each destination page.

Contact address: contact@autovig.be

Before you contact support

We can help with editorial questions: outdated rules, broken operator links, unclear explanations or language issues on the page. We cannot issue a vignette, cancel an operator order, approve a refund or confirm a payment made on a third-party site.

When you report a problem, include the page URL, the country, the language version and the sentence or table that looks wrong. That makes the correction cycle much faster. If the issue concerns a live purchase, activation or refund request, use the official operator contact channel shown on the relevant country page.

What happens after you report an error

1. 1 We check the report against the operator's own source, not against our page. If the operator's current information differs from ours, ours is the error.
2. 2 The structured price or rule data is corrected first — the figure, the date it was checked and the source it was read from — and any text elsewhere that repeats it is corrected in the same pass.
3. 3 The correction is published with the next release, after content and SEO validation have run. We do not promise a fixed turnaround: a verified correction published a little later is worth more than a quick guess.
4. 4 If your report turns out to concern an operator's decision — a refused refund, a failed activation, a fine — we say so directly instead of leaving you waiting. Only the operator or the authority named on the notice can settle that.

When to go to the operator instead

Go straight to the operator that issued the vignette if you have already paid: activation that has not appeared, a wrong licence plate, a cancellation, a refund, or a change of vehicle. We hold no operator account, see no orders and cannot forward a request — writing to us first only costs you time. A fine or control notice goes to the authority named on it; neither the operator nor we can waive it.